Sales Quick Reference

Fast answers for common scenarios and follow-up prompts.

Email Templates

Standard Quote Reply

Hi {Name} — we can do ${PRICE} per unit on the {Product}, {Pack Size}.
Hazmat and shipping will be added at checkout. If that works, send the PO and ship-to and I'll book it today.
— Andre

Price Pushback (Bundle Offer)

Hi {Name} — we can't match that distributor tier, but I can do ${X} if we bundle 4 cases.
Hazmat + freight at cost. If that works, I'll shoot a proforma.

Lead Time Response

Hi {Name} — we can do ${PRICE} per unit on the {Product}.
Lead time: {X} business days. Hazmat and shipping will be added.
Send PO + ship-to when ready and I'll book it.
— Andre

Fast Follow Prompts

Copy/paste these when you need more info:

Do you need liftgate or appointment delivery?

Commercial address with dock?

Target delivery date?

Okay to ship partials?

What's the ship-to zip code? I'll check freight options.

Common Scenarios

Scenario 1: Customer Asks for Quote

Customer: "What's your price on Acetic Acid 70%, 4 × 2.5L cases?"

Response:

Hi [Name] — we can do $187 per case on the Acetic Acid 70%, 4 × 2.5L.
Hazmat and shipping will be added. If that works, send the PO and ship-to and I'll book it.
— Andre

Scenario 2: Customer Wants to Match Competitor

Customer: "Can you match $150/case from [Distributor]?"

Response:

Hi [Name] — we can't match that distributor tier, but I can do $165 if we bundle 4 cases.
Hazmat + freight at cost. If that works, I'll shoot a proforma.

Scenario 3: Customer Asks About Lead Time

Customer: "How fast can you ship?"

Response:

Hi [Name] — lead time is 3-5 business days for that product.
If you send the PO today, I can have it out by end of week.

Scenario 4: Need Shipping Details

Customer: "What's the total with shipping?"

Response:

Hi [Name] — what's the ship-to zip code? I'll check freight options and send you a total.
Commercial address with dock, or residential?

Pricing Quick Notes

• Always mention hazmat + shipping separately
• Never say "free shipping"
• Include per unit or per case in pricing
• For bundles, specify quantity clearly (e.g., "if we bundle 4 cases")

Delivery Quick Notes

• Ask for commercial vs residential early
• Check if they need liftgate or appointment
• Confirm target delivery date when booking
• Note if partials are acceptable

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